Service Technician

Job Summary

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
• Trains to perform standard system installations and tests the functionality of all components.
• Trains customers on the use and basic maintenance of equipment at the customers site.
• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
• Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

• Determines parts, supplies or tools needed to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Manages vehicle inventory and restocks as necessary.
• Physical inventory audits on a bi-annual basis.

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

• High school diploma or equivalent.
• 0-5 years prior experience in a Veterinary environment.
• PC skills in Windows based programs.
• Must maintain a valid driver’s license and good driving record.
• Strong customer service skills.
• Motivated team player.

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician with experience maintaining clinical equipment is a plus.
• Previous X-Ray experience preferred.
• SAP experience.
• Excellent organizational and problem-solving skills.
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio-med/electronics or related technical field.

• Lifting or Carrying:
  Frequent to continuous heavy physical activity – lifting up to 100 pounds
• Sitting or Standing:
  Moderate physical activity
• Use of Hands:
  Occasional or frequent moderate physical activity
• Climbing:
  Moderate to heavy physical activity
• Operating a computer or other office device (Laptop 1 hour per day)
• Talking or hearing – position involves frequent communication with customers, inside staff, etc. and requires ability to understand and effectively exchange accurate information
• Reading or sight – requires frequent review of vendor contracts

• Hazardous chemicals
• Biohazard materials or waste
• High voltage
• Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)
• This position requires traveling to customer locations and providing services and support to customers.

This position requires overnight travel.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $22.60 - $27.69