Commercial Lead Service Security Technician

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal® Technology Services® is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks.

Join us in advancing our mission to be the world’s most trusted service provider through technical excellence and client‑focused solutions.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP‑based video security systems, including, but not limited to:
  • Electrified and non‑electrified locks, card readers, ancillary door devices
  • IP and analog cameras, head‑end video recording devices
  • Wired and wireless systems and intercom systems
• Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
• Execute, document and track service‑related issues through Service Now in accordance with Federal, state, and local regulations
• Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low‑voltage applications
• Provide high level of phone and online remote diagnostic support with a high level of customer service to both internal and external clients
• Lead, collaborate and perform tasks with other internal teams and clients as required

• A high school diploma or equivalent is required
• Available for scheduled “on‑call” duties to respond to emergency service calls
• Minimum of five (5) years of field experience, to include the following:
  • Minimum of three (3) years of troubleshooting systems
  • Minimum of three (3) years of experience servicing access control, video, intrusion detection systems
• Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company‑issued vehicle
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Meet deadlines and work effectively in a fast‑paced, self‑directed environment
• Communicate effectively with internal teams and external customers
• Understanding of Windows operating systems and overall IT network topology
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Possession of state‑specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired

• Manufacturer certifications in any of the following:
  Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exacqvision, Axis, DMP, Bosch
• Experience with any or all of the following is preferred:
  Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

• Company Vehicle + Gas Card
• Medical, dental, vision, basic life, AD&D, and disability…