Loss Mitigation Specialist

Rental Itinerary

Join Vacatia and Lead the Way in Empowering Owners Through Compassionate Financial Solutions

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a detail-oriented and empathetic Mitigation Specialist who will drive proactive outreach and personalized financial guidance to help owners navigate loan challenges and return to good standing.

If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process then this is your opportunity to make your mark at the intersection of hospitality and innovation.

• Build the Future:
  Play a pivotal role in shaping responsible ownership solutions that protect owners and Vacatia’s financial health.
• Impact That Matters:
  Deliver measurable impact by reducing delinquencies and preventing defaults through tailored financial programs.
• Innovation at Scale:
  Collaborate with cross-functional teams using modern systems to streamline mitigation workflows and documentation.
• Autonomy and Ownership:
  Manage your caseload with trust and decision-making authority, balancing empathy and compliance.
• Culture of Growth:
  Thrive in Vacatia’s fast-moving, people-first environment that encourages learning and professional development.

• Conduct proactive outreach and communicate clearly with owners to identify and resolve delinquency causes. Recommend and negotiate effective mitigation solutions, including repayment plans and loan modifications.
• Ensure all activities comply with federal/state regulations and internal policies, maintaining accurate documentation.
• Monitor cases closely, collaborate with management on approvals, and escalate complex issues as needed.
• Identify early intervention opportunities to protect both the owner’s interests and Vacatia’s portfolio integrity.

• High school diploma or equivalent required; associate’s degree preferred.
• Experience in lending, collections, credit, or loss mitigation is a plus.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with loan servicing systems and common computer applications.
• Exceptional attention to detail and ability to handle sensitive conversations with empathy and professionalism.
• Bilingual skills, especially Spanish, are highly valued.

Join us at the start of something big. If you’re ready to empower owners, drive responsible solutions, and build what’s next in hospitality, we’d love to hear from you.

• Seniority level:
  Entry level

• Employment type:
  
  Full-time

• Job function:
  Strategy/Planning, Information Technology, and Customer Service

• Industries:
  Technology, Information and Internet, and Hospitality

• 401(k)
• Vision insurance
• Medical insurance
• Tuition assistance

Fort Lauderdale, FL – $75,000.00 - $85,000.00 – 1 day ago