Supervisor - Healthy Families

Family Support & Engagement Specialist Supervisor

The Family Support & Engagement Specialist Supervisor is responsible for coordination of the subcontracted visitation component at Kids in Distress of the Healthy Families Broward Project. This position functions as the field supervisor for the family support & engagement specialists in the program and reports to the Senior Director of Prevention Programs at Kids in Distress and will also function under the direction and guidance of the Healthy Families Broward Program Manager.

PRIMARY

DUTIES & RESPONSIBILITIES:

• Provides clinical, administrative and reflective supervision with family support & engagement specialists as per HFF Policy and Procedures
• Keeps a log of daily supervisory notes which documents all problems, concerns, feedback, and accomplishments regarding assigned staff.
• Reviews documentation, including home visitation records, progress notes, Ages and Stage Questionnaires, Family Goals, etc. Submits required revisions back to staff within 48 hours.
• Maintains a detailed supervision binder for each family support & engagement specialists with case review notes for each active participant.
• Completes at least two home visit shadowing per year for each family support & engagement specialists and additional ones for newly hired staff. Supports assigned family support & engagement specialists with visitations, Level "CO" staffing, and case conferences when appropriate.
• Completes probationary and annual evaluations on all assigned staff.
• Completes evaluations at least two weeks after the required due date.
• Monitors employee individual goals at least one time per month.
• Ensures that each assigned staff has maintained their required amount of training.
• Audits each assigned staff's training file quarterly to track compliance.
• Responsible for the assignment and maintenance of referrals to assigned family support & engagement specialists.
• Ensures that each family support & engagement specialist's case weight is maximized to ensure that the program serves 120 participants per year.
• Ensures that the case weights for individual family support & engagement specialists does not exceed the contractually required case weight of 30.
• Reviews cases on a routine and consistent basis for level changes.
• Provides support to the family support & engagement specialists during leaves of absences.
• Provides necessary coverage of home visits and/or contact with assigned families during staff absences as necessary.
• Provides support to the family support & engagement specialists with a positive, motivating manner 100% of the time.
• Provides monthly prompt lists to the family support & engagement specialists in regards to due dates on contractually required outcome documents including immunization schedules, well baby check-ups, ASQ's, family goals, etc.
• Addresses complaints and/or grievances that arise from both staff and participants in a diplomatic, objective manner 100% of the time.
• Provides 24-hour on-call availability to family support & engagement specialists in the event of crisis with assigned families in the program.
• Reviews and approves employee timesheets, enters data into the agency TC1 time reporting system, approves leave requests, and monitors time and attendance of assigned family support & engagement specialists.
• Interviews prospective candidates during program vacancies and submits top candidates names and documentation to the Prevention Program Senior Director.
• Responsible for ensuring that all newly hired family support & engagement specialists are trained in the Prevention Program orientation, and day to day procedures.
• Completes probationary reviews after 90 days of employment for each family support & engagement specialists.
• Completes an annual performance review on each assigned family support & engagement specialists which includes performance level attainment in each responsibility, a narrative evaluation, and goal formulation.
• In partnership with the staff member, formulates employee goals that are consistent with the program and agency strategic plan.
• Reviews these goals with the employee for attainment and evaluation at least once monthly.
• Obtains referrals from the Healthy Families Broward Assessment Supervisor, documents the referral, completes the needs and concerns checklist and assign cases to the family support & engagement specialists in a timely manner.
• Ensures that family support & engagement specialists make initial contact with newly assigned referrals, within 30 days of assignment…