Cabin Agent Lead

Job Overview

The Cabin Agent Lead serves as the primary point of contact between frontline cabin agents, operations management, and airline partners during assigned shifts. In addition to performing cabin cleaning duties as needed, the Lead supports workforce coordination, task assignments, quality inspections, training reinforcement, and real‑time problem resolution to maintain operational continuity in a fast‑paced airport environment.

• Conduct daily debriefing with team members to ensure productivity and compliance.
• Promote an environment of mutual respect and trust between team members.
• Coach and mentor team members in skill development, customer experience, company culture, behaviors, policies and procedures.
• Establish and promote effective relationships with external and internal customers that foster integrity, respect and dignity–
• Lift and carry cleaning equipment, cleaning trays and cases of supplies to service the aircraft.
• Conduct interior searches and security inspections of aircraft in compliance with TSA, FAA and company requirements.
• Perform detailed cabin cleaning, including:
  • Wiping tray tables, windows and armrests.
  • Vacuuming carpets and seating areas.
  • Mopping galley floors.
  • Cleaning lavatories and emptying receptacles.
  • Removing all trash and disposing of it in designated containers.
• Restock food, beverages, magazines, pillows, blankets and other cabin supplies according to airline specifications.
• Conduct visual sweeps of aircraft to ensure no items are left behind; report and return lost items to the proper authority.
• Load supplies onto service trucks, return unused items to storage and maintain the cleanliness and organization of the supply room.
• Monitor and maintain supply inventory to support continuous operations.
• Provide professional and courteous service to crew members, flight attendants and passengers when approached.
• Arrive punctually to assigned shifts and workstations to support on‑time departures.
• Other duties as assigned.

• Must habría at least a high school diploma or equivalent.
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• Must have a driver’s license for AOA training.
• Relevant airport or leadership experience.
• Must pass a criminal background check and drug screen before employment.
• Must have schedule flexibility for weekends, holidays and night shifts.
• Must be able to lift up to 70 pounds in confined spaces.
• Must be able to stand, lift, bend, push and marker for extended periods of time.
• Must be willing to work outdoors in all types of weather and at elevation noise levels within the airport environment.

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbentrecipient be able to speak and be understood, hear and comprehend the English language, stand for long periodsangana, liftmbles around 70 pounds, relocate in the event of an emergency and maintain a neat and professional appearance.

The Cabin Agent Lead will work both indoors and outdoors in a secure airport environment, often under variable weather conditions and elevated noise levels. Standard office equipment may be used for reporting and communication.

Mid‑Senior level

Full‑time республика>

Other

Airlines and Aviation