Administrative Support Assistant; CYS; Developmental NF

Join to apply for the Administrative Support Assistant (CYS) (Developmental) NF-02/03 role at U.S. Army MWR
.

This position is located at Fort Lee, VA.

Administrative Support Assistant provides essential clerical support in Child and Youth Services (CYS), assisting with child registration, intake, and program administration.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, determines nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program before passing the reception area. Monitors children’s departure to ensure only authorized individuals leave the building.
• Registers and terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions and enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day‑to‑day operations.
• Articulates policies related to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Direct deposit and Social Security Card required.
• Meet qualification/eligibility/background requirements for this position.
• One‑year probationary period may be required.
• Must complete E‑Verify and pre‑employment background checks (AR 215‑3, 2‑15.m., and Child Care Tier 1).
• Must be at least 18 years of age at time of appointment.
• Must have current health assessment indicating good mental and physical health, freedom from communicable disease, and immunizations including annual influenza as per Army/DoD policy.
• Successful completion of annual training requirements within prescribed time frame and demonstrate on‑the‑job competence.
• May be required to work irregular hours, evenings, nights, weekends, and travel to on‑post/off‑post locations.

• Experience working in an office setting with administrative and clerical procedures; customer service concepts; and communication techniques.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• For NF‑03: advanced knowledge of correct grammar and composition techniques, intake of automated databases, at least 1 year experience equivalent to next lower grade level.

U.S. Citizens, Nationals, or those who owe allegiance to the U.S. residing in the local commuting area (defined as a 60‑mile radius of Fort Lee, VA) may apply. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included.

Submit electronically through USAJOBS by 11:59 PM Eastern Time on January 5, 2026.

CHRA NAF C2SC – Recruitment Branch
Phone: 000‑000‑0000
Email: usarmy.apg.chra-hqs.mbx.naf-central-recruitment
Address: AQ‑NAF‑W6

CPAA, U.S. Army Garrison, Ft. Lee, VA 23801