L&D Consultant

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe. Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year.

Cross River Bank is seeking an experienced L&D Consultant to partner with our Talent Management team to help build, launch, and elevate talent initiatives, programs, and processes (e.g., Promotion process, Onboarding, Performance Management, Employee Experience). The position reports directly into our Head of Talent Management. We want candidates who build relationships quickly, drive results, are resourceful, strong problem solvers, and passionate about learning and talent development.

• Design and implement learning and development programs and initiatives to support all stages of the employee life cycle, in partnership with HR Business Partners, to build a culture of continuous learning.
• Assess learning needs and requests; determine the most appropriate solutions based on consultation with business leaders or HRBPs.
• Partner closely with SMEs to design appropriate solutions, socialize proposals to ensure alignment, iterating based on feedback along the way.
• Use instructional design principles and adult learning theory to create engaging learner‑centric training materials, including e‑learning, simulations, videos, job aids, and other multimedia content.
• Evaluate the effectiveness of deployed learning strategies—including content, delivery methods, and learner outcomes—to improve the learning experience.
• Facilitate workshops, programs, and discussions.
• Manage related leadership and employee development learning activities/events end‑to‑end.
• Align development programs to organizational values and business priorities.
• Participate actively in special projects and on‑demand assignments.
• Elevate our compliance/technical/leadership program offerings.
• Effectively vet, partner, and evaluate third‑party learning and development vendors.
• Serve as an internal expert on the latest industry trends in technical learning, new technologies, adult learning principles, and vendors in the marketplace.

• Bachelor’s degree in an associated field.
• Minimum of 5 years of demonstrated Learning & Development and/or Instructional Design experience.
• Advanced knowledge of adult learning principles, accelerated learning, blended learning, workplace learning, organizational learning, and social learning.
• Strong facilitation skills.
• High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Canva.
• Proficiency with Articulate Storyline or Rise.
• Strong visual design skills.
• Knowledge of banking/finance industry regulatory compliance and standards (preferred).
• Knowledge of Learning Management Systems and advanced technologies (preferred).

• Excellent communication skills.
• Strong interpersonal skills.
• Highly collaborative; great team player.
• Ability to interact confidently with senior management and partnerships at all levels of the organization.
• Problem‑solving skills.
• Well‑developed planning and organizational skills.
• Meticulous attention to detail.
• Innovative mindset.
• Analytical skills.
• Project management skills.

$40.00 – $60.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job‑related information.