Site Manager​/Systems Server Administrator; Information Tech IV

Overview

The Site Manager/Systems Server Administrator (IT TECH IV) is responsible for performing on-site management duties and system/server administration to ensure the systems sets and servers are available to the user at all times. As Primary Site Manager, the successful candidate will assist with ensuring on-site performance, account for all on-site personnel, prepare and submit contract reports (i.e. Weekly Progress Reports, Monthly Summary Reports, IPRs, and QCP) and is designated representative to meet with Government representatives at a specified worksite location upon notification.

As the System Server Administrator, ensure the systems sets and servers are available to the user at all times. This requires monitoring the systems and ensuring they are operating at peak efficiency. Identify and resolve any degradation, unusual activities or system downtime, and immediately notify the designated Government representative of any instances of system degradation, unusual activities and/or system downtime.

• Perform system/server backups and restoration as required.
• Ensure the redundant file system structure (integral parts of some operating/network systems) operate efficiently to ensure the data is current and accurate; and ensure that archived data and media is documented and handled in accordance with CASCOM and NETCOM policies and procedures
• Perform server administration to include the administration of file, web, SQL, or printer servers.
• Install, configure, set-up, testing, troubleshooting, documentation, and decommissioning of servers and associated equipment and hardware. Create and service accounts and server data repository
• Perform customer service and support to include service desk tickets, from end-user workstations to associated servers, telephone requests, walk-in support requests and escort of vendors into server rooms. Work with external Government resources to resolve customer issues, as needed
• Install and maintain the current software product baseline;
• Coordinate installation of new software and update schedules directly with the Government.
• Perform configuration management, in accordance with customer policies and procedures.
• Maintain, modify or repair:
  Server core, Server Builds upgrades and patching.
• Provide Training Department Quality Assurance Server Support, which includes patching, database management and monitoring of systems
• Perform testing and troubleshooting of all systems within the scope of specific duties assigned
• Perform daily inspections and vendor recommended tests on all computer systems and network components.
• Conduct tests to determine if the equipment is operating within tolerances specified by the vendor. Maintain a continuing record of these inspections and tests using approved trouble processing procedures.
• Assist in on-hand product analysis; network/system expansion analysis; system documentation analysis; user instruction or training; and system and network operations.
• Analyze hardware and software products requirements and propose best solutions for network approaches
• Provide the necessary expertise to ensure all system nodes and supporting network are maintained in an operational state.
• Perform administration and customer support of Microsoft website host servers, Microsoft SharePoint servers, and sites
• Perform Active Directory administration to include account creation/deletion, rights assignment and the troubleshooting of accounts
• Perform storage administration and maintenance to include that of Storage Area Network (SAN) and Network Attached Storage (NAS) devices. Tasks include configuration, troubleshooting, and corrective maintenance as well as maintaining high availability while preserving the Active Directory security access control
• Lifecycle replacement of servers, storage area network devices, file area servers and applicable equipment will include disassembling servers, IT equipment, server racks and/or shelving. Reassemble all IT related equipment at the new location.
• Perform periodic reimaging and systems builds for SAP Enterprise Resource Planning (ERP) technology training systems
• Setup newly fielded Program of Instructions equipment,…