Patient Services Associate Emergency Department

Patient Services Associate | 24 hours per week | Emergency Department page is loaded## Patient Services Associate | 24 hours per week | Emergency Department locations:
Fort Madison, Iowatime type:
Part time posted on:
Posted Todayjob requisition :
R-07849
** Minimum Hiring Wage:
** From $18.89 per hour
** Job Details:
** Scheduled

Hours:

6:00am - 6:30pm, every third weekend rotation.
*
* Job Description:

**** A Brief Overview
** Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations:
Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.

Duties are included but are not limited to those below for specified units.
• Care for the restrained patient and monitor for safety, as directed by the licensed nurse.  Perform Bedside shift report and beginning and end of shift.  Utilize policies and procedures to keep patients safe from falls.
Assist in wound prevention and Hospital acquired pressure injuries.
• Is cost conscious in use of equipment and supplies.
• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.
• Demonstrate accurate keyboarding proficiency and computer navigation skills.
• Demonstrate knowledge of basic math to calculate intake and output.

** What you will do
*** Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request.
* Answer telephones, and direct calls to appropriate staff.
* Maintain clean patient rooms and changes linens, as appropriate.
* Deliver messages, documents, and specimens.
* Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
* Maintain inventory of supplies based on unit routine.
* Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
* Consistently use patient safety devices.
* Document activities performed in the medical record in an accurate and timely manner.
* Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
* Facilitate admissions, discharges and transfers in collaboration with other staff.
* Assemble, clean sheet, and tear down medical records.
* Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
* Accurate and timely order entry.
* Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
* Perform quality checks on equipment, i.e., crash cart, transport monitor.
* Regular and reliable attendance.
* Performs accurate patient registration and verifies patietn information.
* Tracts and records unit census.
** Qualifications
* ** Basic Telemetry course or within six months of hire Required
* Medical Terminology course or within one year of hire Preferred
* Completion of C.N.A. course (or complete within four months of hire date) Required or
* Completion of C.N.A course if currently in high school Required
* Health care experience within the past five years Preferred
* computer classes/experience Preferred
* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
* Knowledge of the information and procedures to provide care.
* Being aware of others' reactions and…