Service Coordinator

Job Summary

Levitt-Safety is seeking a highly organized Service Coordinator to join our Fort McMurray branch on a 12‑month contract. In this fast‑paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide exceptional customer support.

Reporting to the Service Administration Supervisor, you will play a key role in ensuring the smooth delivery of service operations. The ideal candidate is detail‑oriented, customer‑focused, and comfortable managing multiple priorities while working with service technicians and customers.

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests.
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs.
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems.
• Manage calendars and coordinate service appointments with technicians and customers.
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment.
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations.
• Prepare quotes and communicate service order details with technicians and warehouse teams.
• Maintain organized records, including work orders, customer accounts, purchase orders, and inventory documentation.
• Perform administrative duties such as data entry, scanning, filing, and document management.
• Support the implementation and training of new service software.
• Assist with internal projects and administrative tasks that support branch operations.

• Minimum of 2 years’ experience in service administration, scheduling, dispatch, or customer service.
• Strong administrative coordination and data entry experience.
• Experience scheduling technicians or coordinating service work is considered an asset.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Comfortable working with multiple systems and technology platforms.
• Excellent communication skills and a professional telephone manner.
• Ability to thrive in a fast‑paced environment and effectively manage urgent service requests.
• Positive attitude, strong teamwork skills, and a willingness to learn.

As a 12‑month contract employee, you'll have the opportunity to gain valuable experience with an established Canadian leader in safety while working alongside a collaborative and supportive team.

• Comprehensive health benefits, including medical, dental, vision, and Employee Assistance Program (EAP) coverage for you and your family.
• A company culture built on our Face of Levitt‑Safety Fundamentals and family values, where we believe our people are our greatest asset.

This is a full‑time 12‑month contract position based in our Fort McMurray branch, with the possibility of extension depending on business needs.