Service Assistant

Fort McMurray, 63N, Fort McMurray, AB , CAN

SMS Equipment is looking for a Service Assistant to provide administrative support to the service department, ensuring the accurate and timely management of work orders, invoicing, and customer communication. Reporting to the Supervisor, this role plays a key part in supporting service operations through efficient coordination, documentation, and reporting within established processes.

Work Location: Fort McMurray, Alberta.
Salary: $60,000 to $65,000 per annum.
Work Arrangement: Fixed on site – working from the office or customer site each day.
Schedule: Monday to Friday.

• Open work orders as requested by Foremen and Managers, ensuring all required documentation and system entries are completed accurately.
• Maintain work orders by collecting and managing information, tracking progress, and ensuring communication between internal teams and customers.
• Communicate regularly with customer representatives to confirm job status, obtain approvals, and ensure documentation is complete.
• Monitor job costing and track components to support accurate and efficient service delivery.
• Close work orders by reviewing documentation, reconciling discrepancies, and ensuring accurate system entries and invoicing.
• Prepare and send customer documentation, including backup materials and updates as required.
• Enter service‑related data into systems such as SAP and maintain accurate records across platforms.
• Reconcile daily timecards, labour hours, and work order details to ensure accuracy and timely payments.
• Support reporting requirements, including activity reports, spreadsheets, and reconciliation summaries.
• Assist with administrative tasks such as file maintenance, document control, and cross‑functional project support.
• Provide reception coverage and support other administrative functions as needed.

The successful candidate will have a Grade 12 diploma along with a diploma in Business Administration or a related field, combined with a minimum of two years of experience in a fast‑paced industrial administrative environment. You are highly organized, detail‑oriented, and bring strong analytical and problem‑solving skills to support efficient service operations.

• Experience with invoicing, billing, or payroll‑related processes.
• Strong communication skills with the ability to collaborate effectively across teams and with external stakeholders.
• Excellent time management and prioritization abilities in a high‑volume environment.
• Proficiency with Microsoft Office applications and administrative systems.
• Experience with SAP, CDMS, or similar systems is considered an asset.

• Criminal record check

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment,
safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Benefits include:

• Competitive wages
• Comprehensive group benefits plan
• RRSP matching

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada and is the largest Komatsu dealer in North America.