NIHB Medical Transportation Referral Clerk

Job Title:

NIHB Medical Transportation Referral Clerk

Reports To:

Health Referral

Location:

Health Office, Fort McMurray, Alberta
Department:
Health

Employment Type:

Part Time, Permanent

Minimum Experience:

Entry-level

The Mikisew Cree First Nation (MCFN) operates a professional government organization that supports a wide range of programs and services across education, administration, health, operations, and community-focused departments. MCFN maintains a collaborative, service‑driven work environment where employees contribute to effective internal operations, reliable service delivery, and the day‑to‑day functions that support the Nation’s organizational needs.

Our workplaces value cultural awareness, professionalism, confidentiality, and respect. Teams work together to maintain strong administrative practices, clear communication, and consistent service standards across all departments. MCFN employees play an important role in supporting organized, well‑run offices and ensuring that programs and services operate smoothly and efficiently.

You are a highly organized and service-oriented professional who is passionate about helping community members access medical transportation services. You excel at coordinating schedules, managing records, and providing exceptional customer service while maintaining confidentiality and professionalism.

You are detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment. You communicate effectively with clients, healthcare providers, transportation vendors, and colleagues, and take pride in delivering accurate, reliable, and compassionate support. A commitment to teamwork, cultural awareness, and respectful service is essential for success in this role.

• Answer incoming phone calls, provide information, and assist clients with medical transportation inquiries and troubleshooting.
• Assess client accessibility and support needs, including age-related, disability-related, language, or other barriers affecting travel arrangements.
• Coordinate and book local and out-of-town medical transportation, including flights, buses, taxis, accommodations, and other approved travel services.
• Process and assist with travel mileage and meal claims in accordance with NIHB guidelines.
• Verify client status numbers and eligibility requirements.
• Review travel expense claims, receipts, and confirmation slips for completeness and accuracy.
• Maintain accurate and confidential records of appointments, approvals, travel arrangements, receipts, financial transactions, and related documentation.
• Schedule, assign, and communicate transportation work orders to Drivers.
• Report accidents, incidents, and transportation issues and complete required documentation.
• Report incidents of racism or discrimination to the Medical Transportation Manager.
• Maintain confidentiality and comply with organizational policies, including the Oath of Confidentiality, Conflict of Interest, and Code of Conduct.
• Perform general reception, administrative, and other related duties as assigned.

• Grade 12 diploma or equivalent.
• Additional education or certification in Office Administration or a related field is considered an asset.
• Experience coordinating transportation, scheduling appointments, data entry, or related administrative duties is an asset.
• Experience providing exceptional customer service in a professional environment.
• Experience working with computerized scheduling and record management systems is an asset.

• Strong knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of the Non-Insured Health Benefits (NIHB) Program or willingness to learn.
• Strong organizational,…