Senior Business Analyst

The Senior Business Analyst (Business Analyst II) plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead and client departments. This role focuses on building strong, collaborative relationships between Information Technology Services (ITS) and various County departments to enhance service delivery. Responsibilities include business analysis, project management, and providing advisory services to ensure the development of high-quality, cost-effective solutions.

The position also involves problem-solving, systems thinking, and facilitating communication across all levels to address complex issues and deliver impactful solutions.

• Maintain and improve organization-wide service delivery by identifying, analyzing, and validating business needs of client departments.
• Partner with departments to maximize the benefit of Information Technology investments and assist with the implementation of new systems using communication, analytical, and problem-solving skills.
• Gather business and user requirements through workshops, surveys, site visits, use cases, and other methods to ensure accurate understanding of needs.
• Create process models, specifications, diagrams, and charts to prototype solutions and related processes, facilitating effective change within the department.
• Research and evaluate technical solutions in the marketplace and identify best practices from other municipal jurisdictions to meet business needs.
• Develop and execute test plans and scripts to ensure business requirements, technology goals, and performance standards are met.
• Coordinate and/or lead projects to implement solutions to meet business outcomes.
• Develop and maintain an expert level of knowledge and skill in the areas of business analysis, continuous improvement and existing/emerging technologies to determine and provide optimal business and technical options and recommendations.
• Oversee daily operations to ensure compliance with ITS policies and audit requirements.
• Foster and manage business partner relationships and expectations through effective communication, risk and issue management.

• Diploma or Degree in Computing Science, Business Administration or other related discipline, with a minimum of three (3) to five (5) years of directly related IT experience, primarily focused on business analysis.
• 3 years of experience in managing projects along with formal Project Management training, or 5 years of experience in managing projects without formal training is required.
• Extensive directly related experience with business and technical requirements analysis, elicitation, business process modelling/mapping, and testing.
• Demonstrated ability to create clear, consistent requirements specifications in both technical and user-friendly language
• Ability to define functional business requirements and processes for disparate departments with varying levels of complexities and dependencies.
• Strong analytical and problem-solving skills, with the ability to assess business operations, identify issues, and recommend solutions.
• Excellent written and verbal communication skills, including the ability to produce professional-quality documentation and present formal and informal recommendations
• Ability to build and maintain relationships, communicate and collaborate with stakeholders and communicate progress and risks.
• Experience working in a Microsoft-based environment
• Business Analysis, Project Management, Change Management, or IT service management certifications (CBAP, CCBA, PMP, ITIL, Prosci) are considered assets

• Submission of a Satisfactory Criminal Record Check

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance
  • Retirement and pension programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and…