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Sales & Service Representative​/off

Job in Fort McMurray, Alberta, Canada
Listing for: Grainger
Full Time position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
  • Sales
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 31.5 CAD Hourly CAD 31.50 HOUR
Job Description & How to Apply Below
Position: Sales & Service Representative 7 on/ 7 off

Work Location Type:
Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

This position is hourly, and the starting pay rate is $31.50/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,800 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Primary Function:

Under the general direction of the Supervisor, Sales and Service, this position provides solutions and easily connects with onsite customers. The Sales & Service Representative’s objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Sales & Service Representatives have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

The role lives and demonstrates the Grainger Principles:
Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break.

Primary

Duties & Responsibilities:

  • Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
  • Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
  • Promote company products and services to customers and provide substitutions where required
  • Maintain well-rounded knowledge of products and tools
  • Processing customer transactions at a tool crib or store location.
  • Providing customer updates when required on delivery, lead times, quotes, etc.
  • Management and tasks related to refilling vending machines and Vendor Managed Inventory (VMI)
  • Collaborating with customer on program/product updates for vending/VMI program
  • Conducting day-to-day execution of the Tool Management Program
  • Processing customer Electronic Data Interchange (EDI)/Purchase Order (PO) transactions and coordinating with customer on any required adjustments.
  • Contact client end-users who have placed e-commerce orders to inform them of order readiness at predetermined drop point.
  • Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.
  • Participation in continuous improvement (CI) team meetings and CI on-site initiatives as required.
  • Learn and easily navigate through various computer systems and applications for customer facing and warehousing activities.
  • Agility to shift focus seamlessly from assisting customers to other various branch tasks specific…
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