Customer Service Representative Airport

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

• Fort McMurray Airport - 100 SNOWBIRD WAY FORT MCMURRAY, AB T9H 0G3

This is a full‑time position that pays $19.00 / hour

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

• Monday-Wednesday: 12:00pm-9:00pm
• Thursday: 10:00am-7:00pm (alternating off)
• Friday: OFF
• Saturday: OFF
  - Alternating 10:00am-7:00pm
• Sunday: 11:00am-8:00pm

• Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job‑related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

• High school diploma or above required; some college preferred.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid Alberta Class 5 drivers license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s):
  • Monday-Wednesday: 12:00pm-9:00pm
  • Thursday: 10:00am-7:00pm (alternating off)
  • Friday: OFF
  • Saturday: OFF
    - Alternating 10:00am-7:00pm
  • Sunday: 11:00am-8:00pm
• Must be at least 18 years of age.