Customer Service Representative Truck

Opening available at the following branch location:

• 196 MACDONALD CRES FORT MCMURRAY, AB T9H 4B2

This is a full time position for our truck branch that pays $19.00 / hour

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

• Monday-Friday: 7:30am-4:00pm

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Alberta Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work the following schedule(s):
  Monday-Friday: 7:30am-4:00pm
• Must be at least 18 years of age.
• Must be comfortable driving bigger vehicles including cargo vans and box trucks

Equal Opportunity Employer/Disability/Veterans