Customer Service Agent at Regional Municipality

Support community initiatives as a Customer Service Agent with the Regional Municipality of Wood Buffalo in Fort McMurray. This casual role involves providing administrative support and exceptional customer service to municipal residents.

In your role, you'll operate various customer service functions, manage municipal payments, and assist with reception duties at the front counter. Your ability to effectively handle inquiries and manage Bylaw support will be key to ensuring smooth municipal operations.

Key Responsibilities:

• Manage enquiries from various platforms courteously

• Greet and assist visitors at the front counter

• Process payments for a range of municipal services

• Ensure accurate documentation for licenses and permits

• Support customer relationship management activities

Requirements:

• Three years of related customer service experience required

• Experience with cash handling and accounting tasks

• Excellent communication and interpersonal skills

• Familiarity with Microsoft Office and office procedures

• Must be willing to work on rotating shifts

Be a key player in enhancing community relations through exceptional service as a Customer Service Agent.
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