Customer Service Representative Sr at Enterprise

Join Enterprise Mobility as a Senior Customer Service Representative in Fort McMurray. This full-time position focuses on delivering superior customer service and managing rental requests face-to-face and via phone.

In the role of Senior Customer Service Representative, you will leverage your customer service experience to assist internal and external customers at the Fort McMurray Airport branch. You'll engage with customers, manage reservations, and provide reliable information, ensuring an excellent rental experience. Your hands-on training will deepen your understanding of our services.

Key Responsibilities:

• Manage incoming customer calls for reservations and services

• Greet customers in a friendly and timely manner

• Assess rental conditions and process check-ins

• Market additional services and explain vehicle features

• Execute various administrative tasks and billing support functions

Requirements:

• High school diploma or higher; college education preferred

• At least 1 year of relevant customer service/sales experience

• Valid Alberta Class 5 drivers license with minimal violations

• Must be authorized to work in Canada

• Availability to work specified hours, including weekends

Deliver exceptional service and enhance customer experiences as part of the Enterprise team.
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