Casual Customer Service Agent

Embrace your passion for customer service with the Regional Municipality of Wood Buffalo as a Casual Customer Service Agent in Fort McMurray. This role involves front-facing support, cash handling, and administrative duties.

The Customer Service Agent plays a vital role within the Community Services department, providing essential administrative support and interacting daily with the public. You'll assist with various services, such as processing payments and handling inquiries while ensuring adherence to municipal protocols. Collaboration and multitasking are crucial as you manage diverse responsibilities in a dynamic environment.

Key Responsibilities:

• Respond to inquiries across multiple platforms promptly

• Greet visitors and assist at the front counter

• Process payments for municipal services efficiently

• Update records and manage customer relationship systems

• Provide operational support for bylaw enforcement

Requirements:

• Certificate in relevant fields or equivalent experience

• Minimum three years of customer service experience

• One year of cash handling experience

• Strong communication and multitasking skills

• Willingness to work flexible shifts, including weekends

Bring your customer service excellence, attention to detail, and administrative capabilities to the Regional Municipality of Wood Buffalo in Fort McMurray.
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