Sales and Service Rep, Lead

Work Location Type:
Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

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The hourly rate for this role ranges between $x-$y, with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.

This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts from 7:30 to 7:30. Shifts alternate between days and nights, switching upon return from the 7-day break.

• Supports branch leadership in a facility with multiple members alongside the Operations Manager.
• Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
  • Support the leadership team in conducting incident reviews in the event of a safety incident completing Grainger internal requirements as well as partnering with the appropriate customer stakeholders to complete any required investigations and provide documentation.
  • Report absence calls to leadership team informing of team member absences and working to obtain coverage for absent team members including contacting TMs directly.
  • Holding the Onsite Leader cell phone and answering all calls from team members and customers
  • Accommodating location closure requests (Customer request)
  • Manage after hours requests on night shift.
  • Participate in scheduled customer calls.
  • Sign off on Team Member FLHA
• Complete Behavior Based Safety Observations for team members.
• Participate in all H&S initiatives including walk throughs of all locations and conduction Field Level Hazard Assessment
• Transporting of inventory/tools across the customer facility
• Support Tool Management initiatives including the creation of quotes, orders, e-mails with the onsite customer, processing orders, sending tools for repair/re-cert, following up with status of repairs, coordinating return of tools to site and home locations.
• Sign off on BBX requirements in crib/store locations, when needed
• Obtain Fit Test certification to allow for conducting fit testing requirements (where applicable)
• Partner with the Inventory team to complete stock alignments, one-time orders, and MI’s
• Conduct “Toolbox Talks”
• Support the management of a customer specific inbox.
• Respond to and work directly with customer stakeholders as required.
• Support in Vending/VMI implementations, maintenance and replenishment, when needed
• Assist with vendor visits and onsite training
• Provides exceptional customer service,…