Dispatcher, Customer Service​/HelpDesk

Select how often (in days) to receive an alert:

Requisition :4532
Affiliation: IAFF Local
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly

Working Hours:

84-hours bi-weekly
Shift/

Work Schedule:

2 days, 2 nights, 4 days off 12-hour shifts

Department/ Branch:Regional Emergency Services, Integrated Emergency Response
Job Location:Fort Mc Murray

Probationary Rate: $50.66
Hourly Rate: $53.83
COLA: Bi-Weekly - $480

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

This is more than a job it’s a calling. We’re big enough to offer lots of opportunity and small enough that you are never just a number. You are part of a brotherhood, a sisterhood, a second family. You train together, grow together, and rise to every challenge as one.

Our fully integrated Fire/EMS team responds with courage, compassion, and commitment offering firefighting, advanced life support, helicopter medical and rescue services, and more. Working side by side with our RCMP and Bylaw partners, we are part of a seamless network of first responders dedicated to protecting and serving our community. Together, we bring safety, strength, and support when it’s needed most.

You’ll train hard, grow fast, and rise to every challenge with a team that feels like family. The department offers above-average wages, paid training opportunities, and excellent employee benefits including health, dental, and pension plans to support your lifestyle today and your future down the road.

If you are up for a challenge, we have some boots that might fit you in a place where you can thrive and grow.

Under the direction of the Dispatch Supervisor, this position will effectively and efficiently operate the RMWB 911 network; receive and evaluate all emergency and non-emergency calls for service for emergency services providers (e.g., Fire, Police and/or EMS) and performs a variety of general support duties related to the 24 hour operations of Public Safety Communications.

• Receive, evaluate, respond or transfer 911 emergency and non-emergency calls for services for emergency services providers (e.g., Fire, Police and/or EMS) within the RMWB
• Using the IAED protocols gathers information from the caller, prioritizes, and enters the information into the Computer Aided Dispatch (CAD) system.
• Provide caller with appropriate actions to take while waiting for response vehicles to arrive.
• Provide caller with appropriate post dispatch instruction (PDI’s).
• Dispatch personnel, Fire and EMS units from the appropriate fire stations, according to the nature of the call and in accordance with RES procedures, and provide continuous communication with all RES units either by radio or phone system.
• Perform related tasks necessary to maintain the continuity of the 911 system.
• Maintain appropriate records relating to 911 responses for reporting applicable information within the fire department management systems including but not limited to FDM, CAD and RMS.
• Support and understand the Vision, Mission, and values of the Regional Municipality of Wood Buffalo.
• Report as necessary to Shift Officers and Chief Officers as major events take place.

• Must have the proven ability to make instant decisions and take action without delay. Must be very precise, accurate, confident, resourceful, and independent, and adopt an effective course of action with limited supervision.
• Must have the ability to work as part of a team, being aware that the other dispatcher may have calls in progress and there may be activities ongoing between other dispatchers and members…