Municipal Customer Service Clerk

Support municipal customers at the front counter through reception, payments, and enquiries in rural Wood Buffalo offices. Work independently while maintaining confidentiality and accuracy.

This casual Rural Office Clerk position supports the Regional Municipality of Wood Buffalo’s rural community offices. The work includes customer service for external customers, municipal payment processing, office equipment operation, and maintaining knowledge of services and department functions. The assigned location is primarily Janvier, with coverage in Anzac or Conklin when needed.

• Respond courteously and effectively to internal and external enquiries
• Record and deliver messages promptly and accurately
• Process municipal service payments using cash procedures
• Maintain accurate data and basic municipal service knowledge
• Operate phones, fax machines, photocopiers, and office equipment

• Positive attitude and exceptional customer service commitment
• Two years’ office environment experience
• Ability to handle diverse or conflict situations tactfully
• Confidentiality and discretion with client information
• Valid Class Five Operator’s License is an asset

Apply front-counter service, payment processing, Microsoft Office, and discretion in a municipal rural office setting.