Technical Service Representative
Job in
Fort McMurray, Alberta, Canada
Listing for:
Finning
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Engineering
Maintenance Technician / Mechanic, Field/Service Technician
Job Description & How to Apply Below
Description
:
Major
Job Functions:
Based on technical audits of the machine, the TSR will make recommendations to the customer on what components will need to be changed.Support troubleshooting efforts to resolve shovel downtime as quickly as possible.Minimize downtime and maintain production requirements as scheduled.Responsible for scheduling customer visits, setting agendas and writing reports.Send technical analysis to the customers and provide the customer with recommended service options.Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customers.Must develop and maintain open lines of communication with all supportive departments.Accountability:
Ensure analysis and maintenance/repair recommendations are provided to appropriate groups in a timely mannerProvide solutions in a timely mannerRecommendation of safety solutionsRapid escalation to the appropriate individuals and/ or groups of any machine down situationsEnsure that 80% of time is customer-facingMachine availabilityMandatory (Must-Have)
Skills:
Seasoned Electrician or P.Eng with significant electrical experience or with appropriate mining experienceExperience in a customer service roleElectric Rope Shovel equipment knowledgeSiemens PLC and Motor Drive experienceMining background and experienceMechanical aptitudeElectrical aptitudeCaterpillar equipment knowledge (Non-Mandatory or Nice to have skill)Soft Skills:
Strong communication skills including verbal and writtenStrong organizational and time management skillsContribute positively to a quality team environmentStrong problem-solving skillsHighly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environmentA high attention to detailAbility to work well under pressureSelf-starter and ability to work in a team environment as well as independentlyAdditional Information regarding the role:
Must be able to work in other regions occasionally when workload dictatesMust be able to stay in camp on customer site when requiredJob is based in Fort McMurray with occasional work in B.C or Saskatchewan when required (
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