Mining Technology Implementation Specialist

Description Project Management and Execution 45%

• Manage projects to help develop customer requirements and develop customer processes to work efficiently with the systems.
• Monitor the data accuracy and integrity in the Mine Star and Caterpillar systems.
• Maintain a pro‑active approach to all aspects of operational and personal safety.
• Adhere and follow all the Mine Operator and Finning HSE policies and procedures.
• Actively work with the Operations/Maintenance Teams to ensure Safety Procedures are up to date, relevant, and practical for the Mine Star and Caterpillar technology products.
• Interact with Implementation Project Managers, Technology Sales individuals, and technology technicians to help define and implement Mine Star and Caterpillar technology systems.
• Support the site Technology Product Specialists and Autonomous Truck Engineers as required.
• Lessons learned as directed.

• Customer technical support for both Minestar and Caterpillar suite of products.
• Provide implementation support and recommendations for both Minestar and Caterpillar suite of products.
• Address incoming customer requests for technical assistance via telephone and in person.
• Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost‑effective way, to minimize customer downtime.
• Provide on‑site technical support as required.
• Champion improvement projects to improve the capabilities of the customer and Finning (Canada) as it relates to the Mine Star.

• Establishing the baselines on what equipment installation/calibration/commissioning should look like from a calendar hour and labour hour perspective.
• Central data/document repository; capturing details of hours on each activity of work in order to support the customer billing.
• Measurement of actual times to install and commission technology on all equipment types.
• Support the commercial proposal buildups based on experience in technology products and customer projects.
• Develop understanding of the procedures to support customer requirements during challenges with the system.
• Analyze and advise on system maintenance related components.
• Leverage available information sources to improve Product Knowledge to support Customer Experience.
• Develop best practices and documentation to support the Operations, Maintenance and Reliability of the Equipment and Mine Star and Caterpillar technology systems.

• Strong acumen with mining and the understanding of maintenance and operations equipment.
• Knowledge in Mining Equipment Technology systems.
• Knowledge with SIS,SIS2,TSC and DSN.
• Project Management Skills – Planning and Executing of Projects.
• Knowledge of commercial impact of decision making and demonstrates the ability to negotiate skillfully through tough situations to best advance organizational interests.
• Strong communication (both verbal and written) and consultative skills, with the ability to adapt style to different audiences and provide recommendations to customers or colleagues.
• Excellent analytical, risk assessment and problem‑solving skills, which include quickly identifying core issues and making effective decisions.
• Strong presentation skills, with the ability to present relevant and concise information. Ability to flex and be agile based on the audience.
• Ability to demonstrate professional leadership, credibility and able to maintain value added relationships with customers, colleagues and leaders.
• Excellent critical thinking skills, can understand, identify and think through the implications and impacts of decisions within complex situations.
• Strong business acumen, the ability to understand and interpret information from other Finning departments and apply to situations.
• Excellent time management, organizational skills and the ability to work in a fast‑paced, high volume environment including a strong attention to detail.
• Collaborative, responsive and service‑oriented approach and proven ability to immediately establish credibility with customers and colleagues. Demonstrates a strong sense of urgency.
• A self‑starter who is comfortable with ambiguity and able to work…