Productivity Services Technician

Productivity Services Technician
Fort McMurray, AB
Role Description

The Productivity Services Technician – MTG Canada plays a crucial role in supporting Kal Tire's shift towards advanced mining solutions, ensuring optimal functionality of Kal Tire’s associated systems in the field. Such systems may include but are not limited to Tire Sight, Haul Sight, Volumetric Scanning, Scale Studies, TPMS and Argus.

With hands‑on expertise, this role ensures on‑site technological systems are operational, efficient, and aligned with the strategic vision set by the regional Kal Tire Operations and Productivity Services teams. Working closely with the remote monitoring team and related departments, the technician maintains and troubleshoots field systems to achieve peak performance and customer satisfaction.

• Ensure all applicable Tire Sight, Haul Sight and related systems are maintained and fully operational in the field.
• Respond to alerts and perform hands‑on troubleshooting for any hardware or software malfunctions.
• Regularly inspect and maintain equipment, ensuring durability, especially in varying climate conditions.
• Upgrade and/or replace system components as required, ensuring minimal downtime.
• Work with the manufacturing team (as required) to assemble, repair, test and deploy new Tire Sight and Haul Sight systems.

• Liaise with the Systems Engineer to provide feedback on system designs, hardware placements, and other field‑specific insights.
• Collaborate with the Productivity Services Specialists to address and rectify any system issues.
• Communicate directly with regional Kal Tire personnel, Reliability Analysts and customer contacts for system setup, integration, and issue resolution.
• Provide training to site teams (as requested) on system purpose, value and maintenance best practices.

• Equipment Calibration:
  Regularly calibrate all data‑collection tools and equipment, ensuring accuracy and reliability in data captured.
• Facilitate Studies:
  Work with regional Kal Tire Operations and Sales contacts to plan and execute site system trials and studies (Tire Sight, Mobile Haul Site, Volumetric scanning, etc).
• Actively support the Condition Monitoring Analyst and Pitcrew Project Engineer by facilitating field‑based studies aimed at improving system performance, predicting maintenance requirements, or understanding specific site conditions.
• Work closely with the data analytics and monitoring teams to ensure that the collected field data aligns with study objectives and can be seamlessly integrated into Kal Tire’s analytical frameworks.

• Offer insights based on field experience to assist in the development and improvement of the systems.
• Relay feedback from clients and site teams to management to drive product excellence.
• Field Reporting:
  Provide detailed field reports on data collection activities, highlighting any challenges, anomalies, or potential areas of interest that can aid in further analysis or research.

• Maintain up‑to‑date documentation of all system installations, configurations, and maintenance activities.
• Report any system failures, anomalies, or inefficiencies to the central Mining Solutions team.

• 2‑3 years of hands‑on experience in technical support roles, preferably within mining or related industries.
• Direct experience with autonomous systems, sensors, or related technologies is an asset.
• Strong commitment to safety and safe work habits.
• Experience with ELV (Extra Low Voltage) electrical systems is an asset.
• Strong problem‑solving skills.
• Ability to communicate effectively with various stakeholders, from on‑site teams to management.
• Self‑driven, able to work independently in the field.
• Ability to work under varying climatic conditions and geographical terrains.
• Excellent computer skills and the ability to navigate computer applications.
• High degree of attention to detail.
• Able to obtain and maintain all applicable licenses and certificates as required.
• Grade 12 or equivalent experience.
• Technical diploma or equivalent combination of education and…