Operations Excellence Manager

Operational Excellence Manager (Upstream Chemicals)

Would you enjoy working in a high-impact role?

Baker Hughes is a global energy technology company serving energy and industrial customers in more than 120 countries. Built on over a century of innovation, the company provides advanced products, services, and digital solutions that support efficient, safe, and lower‑carbon energy operations. Its portfolio spans oilfield services and equipment, turbo machinery, industrial technologies, and emerging energy transition solutions such as hydrogen, carbon capture, and emissions management.

Baker Hughes continues to help customers meet the world’s evolving energy needs through technology leadership, operational excellence, and a strong commitment to sustainability.

The Operational Excellence Manager is responsible for driving structured, data-driven improvement across the Repair Network through a clear sequence of analysis, plan development, and process optimization. The role focuses on reviewing and aligning KPIs with business needs, analyzing shop performance and operational needs, identifying common patterns across sites, and translating insights into actionable shop plans.

A key mission is to develop tools and processes that enable periodic performance control, support the preparation of the Repair Strategy, and ensure strong alignment between shop plans, CoE plans, and long-term business strategy. The position also leads the redesign of Operating Reviews, promotes best‑practice sharing, and strengthens communication and collaboration across shops and functions, with a pragmatic, solution-oriented approach.

As an Operational Excellence Manager, you will be responsible for:

• Assisting with (&/or Lead) plant tests & trials.
• Assisting District, Field, and Account Managers to ensure that Key Performance Indicators (KPI's) are being properly measured, recorded, published and more importantly met.
• Troubleshooting problems identified by our customers or Baker Hughes' staff.
• Assisting with new sales opportunities. Attending exploratory meetings, presenting data and working as a Team Member to grow our business.
• Providing mentorship to our "newer" employees. (Handling objections, technical advice, meeting preparation, etc.)
• Meeting with clients to go over P&'s as it relates to recommendations for facilities. (Inj locations, quill metallurgy, pump sizes and type, tanks, etc.)
• Conducting Health Checks.
• Leading on Total System Approach Audits.
• Leading the use of TBAM (Tools for Better Account Management).

• Have Master's degree in Engineering, Operations, Industrial Management, or similar.
• Have minimum 5 years of experience in Operational Excellence, Program Management, or manufacturing/repair environments.
• Have experience in SAGD / Thermal operations
• Possess Technical and operational background
• Have ability to troubleshoot specific facilities
• Possess understanding of new production swings, acid stim affects, vessel performance, Chemical application adjustments,
• Be able to mentor / train Account Managers on site
• Have ability to lead chemical trials and collect/ interpret data from system performance
• Possess TBAM standardizing and formalizing processes across all accounts
• Have excellent communication and stakeholder management skills.
• Have lean Six Sigma Green Belt or similar certification but not mandatory.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• Work schedule will be 7 days ON / 7 days OFF or 14 days ON / 14 days OFF

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is:
Field Specialist Gen - UC