Supervisor, IT Infrastructure Services

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Requisition :4469
Affiliation: Exempt
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly

Working Hours:

70 hours bi-weekly
Shift/

Work Schedule:

Monday to Friday
Department/ Branch: Organizational Effectiveness, Information Technology
Job Location: Fort Mc Murray

Starting Salary Range*:$ - $
Posted (dd/mm/yyyy): 01/08/2026
Closing Date (dd/mm/yyyy):16/08/2026
Posting Type:Internal and External

* The Municipality offers a competitive compensation package, including an attractive base salary, excellent benefits, retirement plans, and more. The starting salary for this position is within the range listed above and will be dependent upon the qualifications and experience of the successful candidate.

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

The Supervisor, IT Infrastructure Services l eads a team of internal and external technical specialists responsible for the implementation, maintenance, and optimization of the Municipality’s IT infrastructure, including servers, storage, databases, networks, cloud services, cybersecurity, and disaster recovery planning. This will involve ensuring optimal service delivery, security, and business continuity in a complex infrastructure environment. Primary responsibilities of this role include:

Assists the manager with overall service delivery and development. Encourages a culture that supports the development of innovative and effective IT solutions. Leads, mentors, motivates, and supervises assigned team members. Ensures team members are managed fairly and consistently, and that relevant policies, procedures, and processes are consistently adhered to. Proactively work with team members to plan and balance workload and monitor established deadlines.

Oversees the installation, configuration, patching, and maintenance of network infrastructure including LAN/WAN, routers, switches, wireless connectivity, virtual networks and firewalls. Monitors network performance and troubleshoots issues to ensure optimal operation. Implements and manages network security measures to protect data and systems.

Manages the deployment, configuration, patching, and maintenance of windows server environments including virtual and cloud environments (including private cloud). Manages storage solutions both on premises and cloud based, ensuring availability and backups of municipal data. Maintains Active Directory environments for user, identity management, and security. Ensures server availability, reliability, and performance through regular monitoring and maintenance. Implements and monitors backup and disaster recovery solutions.

Oversees the installation, configuration, maintenance, and backups of SQL server databases. Monitors database performance, ensures security measures are implemented, and databases are compliant.

Accountable for staff that provide after-hours support to ensure operational continuity of critical municipal services, including emergency dispatch (911) and Regional Emergency Command Center (RECC). Participates in a standby rotation to provide ongoing support ensuring that critical systems remain operational and fully supported.

Manages knowledge repositories to streamline issue resolution and empower staff with self-help resources and documented solutions. Facilitates knowledge sharing and skill development by working closely with staff on challenging incidents or tasks.

Generates and tracks resource plans and effort estimate for ongoing operational support. Prepares reporting of productivity metrics and trends. Determines root cause of issues, identifies and manages remediation actions and strategies for improvement. Participates in the continuous research, development, and implementation of effective departmental procedures, processes, business plans, initiatives, strategies, and tools based on best practices.

Plans and executes IT initiatives, improvements, and new technology solutions by coordinating with other IT teams, municipal departments, and other relevant parties. Utilizes project management and change management best practices, including assessing risks, planning, and coordinating deployments to minimize potential disruptions to services, and ensuring thorough documentation, communication, and engagement throughout the process.

• Strong understanding of databases (SQL Server, etc.), integration platforms, infrastructure, network monitoring tools, performance monitoring tools, and server management software.
• Strong understanding of security tools, data backup and recovery, configuration management tools, and cloud technologies.
• Strong understanding of and experience with IT security, governance, and compliance.
• Strong understanding of RFQs, RFPs, SOW, project…