Caterpillar Technical Service Representative

Join Finning Canada as a Technical Service Representative focused on optimizing mining equipment operations. This permanent role requires mechanical expertise and strong customer service skills, based at Mildred Lake.

You will support customer machine fleet health by providing technical service advice and maintaining relationships with clients. This position demands a Journeyperson Red Seal Heavy Equipment Technician with at least five years of experience in a customer service role. Engage in resolving technical issues, ensuring timely communication, and delivering value-based insights to enhance operations.

Key Responsibilities:

• Minimize equipment downtime and meet production schedules

• Analyze technical issues and recommend service options

• Conduct machine audits and suggest component replacements

• Maintain communication with internal and external departments

• Build and manage a reporting database for technical issues

Requirements:

• Journeyperson Red Seal Heavy Equipment Technician

• Minimum five years in customer service

• Strong verbal and written communication skills

• Excellent problem-solving and organizational skills

• Solid technical background with Caterpillar products

Drive operational excellence and customer satisfaction as a key member of Finning's team in this crucial technical role.
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