Manager, Agency Services

Infinity Métis Corporation (IMC) is on a mission to create and deepen business opportunities for the Métis Community of the Regional Municipality of Wood Buffalo (RMWB). Since 2003, we've done this while maintaining the values of environmental sustainability and promoting Métis heritage within our region.

To our people, we offer flexibility and the opportunity to generate growth opportunities by presenting ideas and showing initiative. We are proud to provide our team with the chance to innovate in Indigenous business while working with local membership, social profits, and educational institutions.

Reporting directly to the General Manager of Wood Buffalo Media Group (WBMG), the Manager, Agency Services is responsible for the day-to-day management of WBMG's external marketing services business, including client relationships, proposal development and support, project delivery, financial performance, and vendor management.

The Manager oversees the client lifecycle from opportunity handoff through proposal development, contract execution, project delivery, client retention, and account growth. The role ensures services are appropriately scoped, resourced, priced, scheduled, and delivered on time, within budget, and to a high standard of quality.

Working closely with the Sales & Commercial Development team, WBMG Team, and external vendors, the Manager ensures client opportunities are effectively transitioned into successful and profitable engagements.

The incumbent will conduct all activities in a manner that supports the mission, vision, and values of WBMG, while ensuring compliance with established Policies and Procedures.

This permanent full-time salaried position is based on forty (40) hours weekly. Additional hours may be required.

• Lead the day-to-day operations of the external marketing services business.
• Manage the client lifecycle from opportunity handoff through proposal, contract, project delivery, completion, and retention.
• Collaborate with the Sales & Commercial Development team on Request for Proposals (RFPs), Request for Quotations (RFQs), Request for Information (RFIs), bids, proposals, expressions of interest, and other procurement opportunities.
• Develop scopes of work, estimates, pricing, budgets, schedules, and resource requirements for prospective and existing client opportunities.
• Coordinate internal and external resources required for proposals and client projects.
• Participate in client discovery meetings, proposal presentations, pitches, negotiations, and other activities led by the Sales & Commercial Development team.
• Assist with the assessment of opportunities for service fit, capacity, risk, pricing, resource requirements, and profitability.
• Develop and maintain strong client relationships and serve as a senior point of contact for strategic and operational matters.
• Oversee Account Manager(s), ensuring effective client communication, scope management, responsiveness, and client satisfaction.
• Oversee client onboarding and the transition from business development to project delivery.
• Manage statements of work, contracts, change orders, project budgets, and related client documentation.
• Monitor project scope, schedules, budgets, resources, and deliverables to ensure successful project delivery.
• Coordinate project scheduling, workflow, production planning, and delivery.
• Manage external vendors and contractors, including selection, pricing, contracts, scheduling, performance, and quality.
• Monitor project profitability, margins, vendor costs, utilization, and overall financial performance.
• Collaborate with Finance to ensure accurate client invoicing, resolve billing issues, and follow up on outstanding accounts.
• Identify opportunities to expand services and increase value for existing clients in collaboration with the Sales & Commercial Development team.
• Lead client reviews and address client concerns and escalations.
• Review client deliverables to ensure quality, accuracy, completeness, and alignment with approved scopes and WBMG standards.
• Coordinate with the WBMG team on projects involving corporate branding, communications, or shared marketing resources.
• Develop and maintain processes, templates, and workflows that improve the efficiency and consistency of Agency Services.
• Monitor workload, capacity, timelines, and resource requirements across active projects.
• Maintain accurate records of opportunities, proposals, clients, projects, budgets, vendors, and deliverables.
• Provide regular…