Director, Student Services

Keyano’s Student Services department is actively seeking a Director of Student Services for their Academic and Student Experience Division. Reporting to the Vice President, Academic, the Director leads the development and delivery of integrated, student-centered programs and services that promote academic achievement, accessibility, wellness, engagement, retention, and overall student success. The Director is also an integral part of Dean’s Council and contributes to college-wide strategic planning, policy development, operational decision-making, and institutional effectiveness initiatives.

Note:

this is not a remote or hybrid work opportunity, you will be required to work on campus and relocate to Fort McMurray, AB.

Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging.

Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

• Provides strategic leadership for the planning, development, implementation, and continuous improvement of student support services, including Accessibility Services, Student Wellness Services, the Academic Success Centre, Testing Services, Library Services, and student engagement initiatives.
• Develops and executes integrated strategies, programs, and services that enhance student success, retention, engagement, well-being, and the overall learner experience.
• Aligns departmental priorities, programs, and services with the College's strategic plan, academic priorities, Indigenous commitments, and student success objectives.
• Leads the assessment and evaluation of programs and services using data, evidence-based practices, and stakeholder feedback to drive continuous improvement and service excellence.
• Identifies emerging trends, risks, and opportunities related to student learning, wellness, accessibility, and student development, recommending innovative solutions and strategic initiatives.
• Establishes service standards, performance measures, and key performance indicators to evaluate outcomes and ensure high-quality service delivery.
• Leads cross-functional initiatives that enhance the student experience and support equitable access to academic, personal, and wellness resources.

• Provides leadership, coaching, and support to student support teams, ensuring alignment with institutional priorities, service standards, and student success goals.
• Leads workforce planning activities, including recruitment, onboarding, employee development, succession planning, and performance management across the portfolio.
• Establishes annual departmental goals, operational plans, and performance expectations, monitoring progress and driving accountability for results.
• Fosters a culture of collaboration, inclusion, innovation, accountability, and student-centred service.
• Reviews, develops, and refines policies, procedures, and operational practices to enhance effectiveness, efficiency, and service delivery.
• Builds and maintains collaborative partnerships with academic departments, Indigenous communities, external agencies, health service providers, community organizations, and other stakeholders.
• Manages sensitive issues…