Service Operations Manager

Company:
Finning Canada Number of Openings: 2 Worker Type:
Permanent

Overview:
Finning is looking for two Service Operations Managers. Are you a people-focused leader who thrives in a fast-paced service environment? If this sounds like you, keep reading! As a Service Operations Manager at Finning, you will lead a team responsible for delivering exceptional equipment maintenance and repair services while ensuring safe, efficient, and profitable operations. Supporting a large mining-focused service shop, you will provide leadership to frontline leaders and employees, balancing operational excellence with employee engagement, coaching, conflict resolution, and strategic workforce planning.

This role is ideal for an experienced operations leader who can foster a culture of accountability, safety, and continuous improvement while maximizing customer equipment availability and business performance.

• Lead and develop a team of supervisors and frontline employees by providing coaching, mentorship, performance feedback, and support for employee growth and engagement.
• Drive a strong safety culture by ensuring compliance with safety standards, policies, and procedures, while proactively addressing risks and concerns.
• Oversee daily service operations, including workload planning, resource allocation, scheduling, and work order management to meet customer commitments.
• Partner with frontline leaders to create an environment of trust, accountability, collaboration, and psychological safety.
• Identify and implement opportunities to improve operational performance, customer service, productivity, and equipment availability.
• Manage service operations, assets, and branch resources to achieve financial, operational, and customer satisfaction objectives.
• Monitor and report on business performance, ensuring effective management of service work in progress, budgets, facilities, and operational priorities.

• Post-secondary education, trade certification, or equivalent combination of operational leadership experience and industry knowledge.
• Leadership experience managing teams within a service, mechanical, maintenance, manufacturing, industrial, automotive dealership, mining, or related operational environment.
• Proven ability to coach, mentor, and influence leaders and employees while effectively navigating performance management, employee relations, and workplace conflict.
• Strong understanding of service operations, including workload planning, resource allocation, work order management, and customer service delivery.
• Demonstrated success leading teams in a fast-paced environment while driving employee engagement, accountability, safety, and operational performance.
• Experience managing business performance, budgets, productivity, service work in progress, and financial results.
• Excellent communication, relationship-building, and stakeholder management skills with the ability to collaborate across multiple levels of the organization.

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning…