Lead Sales and Service Representative at Grainger

Elevate customer satisfaction as Grainger’s Lead Sales and Service Representative. Make a direct impact on retention and operational excellence in this dynamic role.

Under the Operations Manager's guidance, you'll enhance service delivery and team productivity s leadership role focuses on coaching team members while managing daily operations and facilitating a positive environment. Your expertise will be crucial in maintaining high performance and ensuring compliance with company processes.

Key Responsibilities:

• Support branch leadership alongside the Operations Manager

• Provide coaching and assign duties based on workload

• Conduct incident reviews and support safety initiatives

• Manage customer requests and after hours tasks

• Facilitate team onboarding and ongoing training

Requirements:

• High school diploma or equivalent preferred

• 1-3 years of customer service and sales experience

• Previous leadership experience preferred

• Proficient computer skills required

• Valid driver’s license needed for operating Grainger Truck

Cultivate a positive, results-driven culture at Grainger while enhancing team performance and customer service.