Store Supervisor

Work Location

ACE Liquor Discounter Fort Mc Murray

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada’s premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‑edge product development, and cost‑effective manufacturing.

ACE Liquor is a great place to work, with a friendly atmosphere. We provide our customers with a vast selection of specialty liquors, beers and wines! Each person at ACE plays an important role in our Company’s success. We promote a team atmosphere that is busy and challenging but always aims to be co‑operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

We are currently looking for friendly, outgoing, and customer service‑driven individuals to join our team as Supervisor at our Ace Liquor Location in Fort McMurray, AB
. The Supervisor trains and develops team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. The Supervisor provides leadership and direction of a multimillion‑dollar business unit in partnership with Store Manager, focusing on delivering an exceptional customer experience. The Supervisor understands customer needs and instills a customer mindset within the store, participates in stocking and merchandising of the store, ensuring it is stocked and ready to serve customers.

• Customer service driven, friendly, willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• Delegate tasks to team members and set priorities in partnership with management
• Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

• Deliver exemplary customer service
• Greet customers when they enter the store and guide them to products when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in the absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market trends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customer from store and/or offer car service when appropriate

• Complete customer transactions on the Point‑of‑Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly
• Complete end‑of‑day till reports
• Ensure safe is locked at all times and deposits are secured

• Meet or exceed department financial targets through partnership with management
• Ensure department follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS and LP meetings and training sessions
• Stock shelves and cooler with product
• Set daily tasks for the store in absence of management
• Review flyers, upcoming events, and promotions; execute appropriately
• Participate in routine store maintenance and cleaning

• Observe that OHS, LP, Pro…