Operations Supervisor

Position: Operations Supervisor at The Brick
Drive customer satisfaction as an Operations Supervisor with The Brick. Lead a motivated retail team, manage inventory, and ensure a high standard of service excellence.

The Brick is expanding its management team and seeks an enthusiastic Operations Supervisor. This role emphasizes customer service, effective teamwork, and performance coaching to achieve corporate goals. You will report directly to the Store Manager and oversee staff recruitment, training, and operational standards.

Key Responsibilities:

• Maintain store merchandising and detail excellence

• Recruit and develop staff through coaching

• Handle escalated customer service issues

• Ensure full customer satisfaction across departments

• Oversee inventory levels and accuracy

Requirements:

• High school diploma; post-secondary education preferred

• 2+ years in customer service or sales

• Previous retail supervisory experience required

• Strong problem-solving and communication skills

• Flexibility for various shifts, including evenings

Lead by example at The Brick, nurturing a culture of excellence in customer service and teamwork.
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