Sales Account Manager

Job Details

Location:

Alberta, Canada

Territory:
Canada, with primary responsibility for Fort McMurray and Western Canadian mining accounts

Travel requirement:
Approximately 50%, including frequent work in Fort McMurray

Reports to:

North American Sales Director – Aftermarket Mining

ITM is seeking an experienced and commercially driven Sales Account Manager to develop and support the company’s mining customer & dealer network across Canada. The position will have a strong operational focus on the Fort McMurray oil sands region, where the successful candidate will spend approximately 50% of their working time supporting customers according to business and customer requirements.

The Sales Account Manager will work directly with our local dealer supporting customers at mine sites, maintenance facilities, corporate offices and other operating locations. The role combines aftermarket sales along with technical product support to our dealer and customers.

The successful candidate will build strong relationships with our dealer and customer stakeholders, identify equipment and undercarriage requirements, anticipate spare and replacement-part demand, and coordinate with ITM’s internal teams to provide timely and commercially competitive solutions.

• Manage and develop assigned mining, oil sands and heavy-equipment customer accounts in collaboration with our dealer network throughout Canada.
• Serve as the primary commercial contact for designated customers and build relationships with purchasing, maintenance, reliability, planning, engineering and senior operational personnel.
• Develop a detailed understanding of each customer’s equipment fleet, operating conditions, maintenance practices and purchasing requirements.
• Identify opportunities to increase ITM’s share of customer spending for undercarriage components, and related aftermarket solutions.
• Generate new business by identifying prospective customers, equipment populations, product requirements and competitive conversion opportunities.
• Provide accurate reporting on opportunities, quotations, customer activity and expected order timing.

• Spend approximately 50% of working time in Fort McMurray, based on customer needs and the requirements of the business.
• Engage directly with oil sands customers at mine sites, maintenance facilities and administrative offices.
• Provide responsive, visible and consistent account coverage for key Fort McMurray customers.
• Support customers technically and administratively throughout the product lifecycle.
• Participate in customer meetings, maintenance-planning discussions, site inspections and product-performance reviews.
• Monitor customer equipment populations and anticipated maintenance schedules to identify future undercarriage and replacement-part requirements.
• Assist customers with product selection, application suitability, maintenance considerations and replacement planning.
• Coordinate follow-up activities arising from product-performance concerns, warranty matters or service requirements.
• Comply with all customer site-access, orientation, personal protective equipment and safety requirements.

• Develop a working knowledge of ITM undercarriage systems, components and applications used on mining and heavy construction equipment.
• Support customers with product identification, equipment application and component-selection requirements.
• Conduct or coordinate field inspections, undercarriage measurements and product-condition assessments where required.
• Work with technical personnel to investigate product-performance concerns and recommend appropriate corrective actions.
• Document field observations,…