Client Support Worker

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary:
This position provides direct front line supports to the individuals in the Shelter Programs.

Enforce rules and regulations of The Salvation Army Community Services Centre Mat Program and Emergency Shelter. Maintain a sanitary environment as per Daily/Weekly cleaning list ensuring to record completed duties. Maintain a safe and comfortable environment for all individuals accessing services. Complete intake work (i.e., HIFIS documentation and statistical documentation). Ensure facility is secure and individuals are monitored (i.e., completing health and bed checks).

Serve meals following direction from Shelters kitchen. Follow all OHS and safe food handling guidelines as per Health Canada. Assist Protection Officers by monitoring guests for alcohol & checking for drugs & weapons. Ensure all policies and procedures are followed as per The Salvation Army policies manual. Complete entries each shift in the communication log. Other duties as required.

Governance Boards and Councils:
Internal:
Maintain communications between individuals accessing services. Maintain communications between other Client Support Workers and Management. External:
Maintain communications between outside agencies such as Alberta Health Services when requiring assistance for individuals.

Responsible for ensuring all food and meals are handled properly under all Alberta guidelines. Responsible for ensuring all cleaning supplies are properly organized and labeled when custodian is absent.

Working environment is typically in generally agreeable conditions. This position requires a moderate amount of keyboarding/manual record keeping and those served by the program may relate information that is highly disturbing in nature and will require intentional debrief and consultation. The incumbent may be exposed to the following disagreeable conditions: stressful situations, including dealing with erratic and sometimes antagonistic behavior verbal abuse work schedule affecting lifestyle exposure to bodily fluids, bodily waste exposure to drugs and alcohol The incumbent may have little to no travel required.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Completion of High School diploma First Aid/CPR Alternative combination of education and experience may be considered Experience and Skilled Knowledge Requirements Experience providing support to vulnerable individuals an asset. Kitchen Experience/Food Handling Certificate an asset. Criminal Record Check and Vulnerable Sector check will be required upon hire.

Willingness to develop an understanding and support for the mission and purpose of The…