Operations Lead

About this Opportunity

The Operations Lead will assist with the daily operations which include sales, preparing quotations, responding to customer requests and facilitating dispatch, permits, safety, and compliance. The Operations Lead will act as the branch’s liaison between the customer and operations to ensure customer needs are met through preparation of quotations through to execution and completion.

• Coordinate personnel and equipment for designated projects.
• Coordinate Permits and Line Lifts for Alberta, BC and Sask.
• Coordinate driver movements, direct drivers, distribute routing, schedule drivers to handle loads, monitor required documentation, cross‑reference tickets and driver time cards, ensure billing practices are followed and meet customer service requirements.
• Work closely with maintenance crew to schedule and meet service requirements.
• Update driver schedules in a timely manner.
• Maintain PO’s, service requests, permits etc.
• Ensure that all personnel maintain a “safety comes first” philosophy and support a strong safety culture.
• Answer and direct calls during regular business hours, as well as after hours on a 2‑week cycle on‑call rotation.
• Ensure that all jobs are conducted within company and government policies and regulations.
• Write standard pricing proposals and quotations to customer requests with input from field crews for better understanding of job scope if necessary.
• Ensure that all personnel have the required safety courses and certifications.
• Assist with safety orientations and coordinate training for all new and existing personnel.
• Liaise with the HS&E and Training division to continually enhance the transportation safety and compliance systems.
• Maintain the document management processes necessary for ensuring record‑keeping compliance.
• Assist with administration as required.
• Complete special projects as assigned.

• Familiarity with oilfield hauling equipment along with a proven track record of client relations.
• Understanding of dispatch functions an asset.
• Willingness to take after hours on‑call on a 2‑week cycle, alternating between dispatchers.
• Additional certification or training relating to position an asset.
• Highly organized and able to handle a full workload while having strong attention to detail.
• Cooperative and professional ability to assist others.
• Good communication and coordination with supervisory, field and area personnel.
• Understanding of accurate paperwork importance.
• Basic computer knowledge, proficient with Microsoft Word/Office and Excel.
• Self starter with the ability to solve complex problems using sound professional judgment, creativity, and innovation.
• Must have reliable transportation.