Agent Front Desk

Front Desk Agent (Agent Front Desk)

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computer skills

We give our people everything they need to succeed: a competitive salary, broad benefits, a full uniform, generous room discounts, and extensive training. Our mission is to welcome everyone and create inclusive teams.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

We are committed to supporting wellbeing in your health, lifestyle, and workplace.

Hourly pay range: $15.00 to $20.00. Job type:
Full‑time. Salary range is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting; it may be modified in the future. Benefits include paid time off, medical/dental/vision insurance, 401(k), and more.

• Important:
  The salary range listed is the lowest to highest pay scale we believe we would pay for this role. Pay position is based on education, qualifications, experience, etc.
• No amount of pay is considered wages or compensation until earned.
• To request reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.

Don't quite meet every single requirement, but still believe you'd be a great fit? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level:
Not applicable

Job function:
Other

Industry: Hospitality