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Ticket Routing & Queue Coordinator - Level 1

Job in Fort Meade, Anne Arundel County, Maryland, USA
Listing for: Beyond SOF
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A reputable federal contractor is seeking a Level 1 Queue Coordinator in Fort Meade, Maryland. This role requires monitoring and assigning tickets, ensuring that SLA targets are met while providing support to resources. Ideal candidates will have 2-4 years of experience in customer service or help desk environments and must possess U.S. Citizenship along with a TS/SCI security clearance. This is a pivotal position for maintaining operational efficiency and customer satisfaction.
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