Help Desk Manager - Pipeline
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support
TS/SCI FS poly required.
* This is a pipeline position for an anticipated new contract, with staffing expected to begin in November 2026. Employment opportunities are contingent upon final staffing requirements. Applications are being accepted in advance to identify qualified candidates for potential openings.*
DescriptionProvide daily supervision and direction to staff who are responsible for AI, AI-assisted, chat, phone and/or in-person support to users in the areas of communications, collaboration tools, and applications. Serve as the first point of contact for troubleshooting Help Desk performance. Manage via performance metrics, gather and present usage statistics and information.
Requirements TBDClearance Required:
TS/SCI with Full-Scope polygraph
We are seeking a motivated Help Desk Manager
- Pipeline to join Orion Consortium in Fort Meade, MD, United States.
This position is for the Help Desk Manager
- Pipeline role at Orion Consortium.
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