Queue Manager, Level 1
Job in
Fort Meade, Anne Arundel County, Maryland, USA
Listed on 2026-10-17
Listing for:
Gladiatoremergence
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
GJB-0110 Fort Meade, MD TS/SCI + Full Scope Poly On-site $44,527 – $84,527
The Level 1 Queue Manager shall possess the following capabilities to perform the following routine tasks:
- Monitoring the queues and reallocating tickets before missing
- Response time SLA
- Coordinate tickets that cross organizational boundaries to ensure customer satisfaction
- Assigned the tickets which are out of scope to Service Desk/Other Teams Daily
- Report on Incidents/Change/Problem tickets and SLA status
- Summary report on all
- Major incidents occurring on shift
- Ensure associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
- Assist with proper assignment of tickets as well as facilitation of resource allocation based on work load
- Coordinate resources with teams across disciplines to ensure SLA targets are met
- Resource scheduling for Call Center
Minimum education and experience level:
Bachelor's Degree Equivalent experience:
Four (4) years of experience
TS/SCI + Full Scope Poly, required at start.
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