Queue Manager II - On-site xIT Service Desk Lead
Listed on 2026-10-17
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IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Gladiatoremergence Fort Meade, MD seeks a Level 2 Queue Manager to monitor queues, reallocate tickets, and uphold SLA targets on-site. The role emphasizes coordinating cross-team efforts to ensure timely incident response and customer satisfaction across multiple locations.
The ideal candidate brings 2+ years in a large enterprise environment, hands-on ticketing experience with Service Now/BMC Remedy/HP Service Manager, and ITIL v3 Foundations is a plus. TS/SCI + Full Scope Poly required at start.
This position is for the Queue Manager II
- On-site 24x7 IT Service Desk Lead role at Gladiatoremergence.
We invite applications for the Queue Manager II
- On-site 24x7 IT Service Desk Lead position located in Fort Meade, MD, United States.
The following position is for a Queue Manager II
- On-site 24x7 IT Service Desk Lead with Gladiatoremergence.
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