System Engineer NC

As a System Engineer, you are responsible for providing support to our web-based mission application and its customers. This software product is a full life cycle software suite that provides audio & video ingest, storage, query, playback, analysis, and transcription features. Our application is used by national and tactical analysts on small systems (laptops) and large systems (server farms). You will be working with technologies including Amazon Web Services / VMs, Kubernetes, Docker, Grafana, Kabana, Git Lab CI/CD, Jira, and Confluence.

• Support the Dev Ops team in testing and troubleshooting our web application
• Collaborate with operations and development teams to identify testing needs and develop test plans
• Triage reported operational issues
• Monitor Tier 1 application health and status metrics
• Report issues detected during testing or system usage via the ticketing system
• Perform system and application installations and upgrades
• Provide operational support and/or training to users
• Monitor and respond to application-related Jira Service Desk tickets
• Occasionally respond to mission-critical after-hours calls
• Participate in minor CONUS/OCONUS travel (~1–2 times per year)