Support Specialist; Customer Service and Personnel Records; Entry Level

Support Specialist In Talent Management

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people and facilities worldwide. In support of this mission, Support Specialists are integrated into the personnel, physical, and counterintelligence security disciplines to ensure highly sensitive information utilized in all security processes are protected and handled in accordance with all applicable laws and policies. Interfacing with NSA and other agencies, these specialists are the backbone of and the customer service representatives for the Security and Counterintelligence team.

Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to:

• Track/manage highly sensitive security processes
• Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA).
• Prepare accurate and complete reports that document processes, outcomes, and findings
• Provide basic security analysis and risk recommendations to decision makers and customers
• Create products based on analysis of security and/or counterintelligence data

As a Support Specialist in Talent Management (TM), you will play a key role in supporting the NSA workforce throughout the employment lifecycle. Key duties include:

• Creating, organizing and tracking Official Personnel Files (OPFs), recruitment records, and training actions
• Retrieving and compiling applicant, candidate, and employee data while ensuring strict data integrity
• Entering and maintaining data in appropriate human resources information systems (e.g. HRMS, People Soft) (manually and electronically)
• Identifying opportunities for process improvement to increase efficiency and accuracy
• Managing the secure handling of sensitive personnel information according to strict confidentiality requirements.