Lead DISANet Systems Monitoring Center; DSMC) Administrator

Grow, innovate, and generate progress:
Harness your expertise to solve challenges and celebrate success!

Job Summary
JCS Solutions is seeking a Lead DISANet Systems Monitoring Center (DSMC) Administrato
r to support mission-critical Department of Defense network operations de, Maryland.
The successful candidate will provide operational monitoring, situational awareness, incident management, outage tracking, reporting, and escalation support across enterprise network infrastructure, systems, services, and end-user experience platforms. This position serves as a key operational role responsible for maintaining visibility into enterprise health and performance while communicating mission-impacting events to technical teams, DISA customers, and senior leadership.
The ideal candidate will possess strong experience working in enterprise monitoring environments, Network Operations Centers (NOCs), or similar operational organizations and have hands-on experience with monitoring tools such as Solar Winds, Science Logic, Aternity, Service Now, and Power BI.

Location: Ft. Meade, MD
Shift Schedule: Monday through Friday 3:00pm - 11pm
Clearance: Secret
Salary:$78,000.00 - $

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using Solar Winds, Science Logic, Aternity, and other approved monitoring platforms.
• Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
• Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier III engineering or other responsible technical teams.
• Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established time frames.
• Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution while maintaining accurate status and timeline information.
• Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
• Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
• Correlate information across multiple monitoring platforms to provide a comprehensive view of network performance, service availability, infrastructure health, and end-user experience.
• Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance metrics, and key operational indicators.
• Generate ad hoc, daily, weekly, and monthly reports utilizing Power BI, Service Now, Solar Winds, Science Logic, Aternity, and other approved data sources.
• Support onboarding and offboarding of network devices, services, and monitored assets within enterprise monitoring platforms.
• Identify monitoring coverage gaps, including devices, services, or systems that are not being monitored effectively, and coordinate corrective actions.
• Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
• Prepare and deliver operational briefings and status updates to…