System Administrator; SA) Skill Level 2

Wyetech is seeking an experienced System Administrator (SA) Level 2 to support the implementation, troubleshooting, maintenance, and daily operation of Information Technology (IT) systems within a Federal Government environment. The selected candidate will manage IT infrastructure, provide Tier 1 Help Desk and Tier 2 escalation support, administer UNIX and Windows operating systems, and ensure the reliability, availability, and performance of mission-critical systems.

This position requires experience supporting client/server environments, storage systems, network devices, and associated IT infrastructure. The System Administrator will be responsible for diagnosing and resolving technical issues, monitoring system performance, optimizing resource utilization, and communicating system status and incident resolutions to agency management and internal customers.

• Experience implementing, troubleshooting, and maintaining IT systems.

• Experience managing the daily configuration and operation of IT systems.

• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support.

• Experience identifying, diagnosing, and resolving IT system problems.

• Experience assisting users with accessing and using IT systems.

• Experience supporting client/server systems, storage devices, network devices, and mobile devices.

• Experience monitoring IT systems and resolving operational issues.

• Experience optimizing system operations and resource utilization.

• Experience performing system capacity analysis and planning.

• Experience troubleshooting hardware and IT system problems.

• Experience configuring and managing UNIX and Windows operating systems.

• Experience installing and loading operating system software.

• Experience maintaining system integrity and configuring network components.

• Experience implementing operating system enhancements to improve reliability and performance.

• Experience escalating technical issues and communicating status to agency management and internal customers.

• Experience providing detailed analysis and feedback for escalated tickets.

The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provides support for implementation, troubleshooting and maintenance of IT systems.

• Manages the daily activities of configuration and operation of IT systems.

• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

• Provides assistance to users in accessing and using IT systems.

• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provides support for the escalation and communication of status to agency management and internal customers.

• Optimizes system operations and resource utilization, and performs system capacity analysis and planning.

• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

• Provides in-depth experience in troubleshooting IT systems.

• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

• Provides…