Telephony Operator - TS​/SCI w​/Poly

• Type of Requisition:
  Regular
• Clearance Level Must Currently Possess:
  Top Secret SCI + Polygraph
• Clearance Level Must Be Able to Obtain:
  Top Secret SCI + Polygraph
• Public Trust/Other
  
  Required:
  
  None
• Job Family:
  Network and Telecommunications
• Job Qualifications:
  
  Skills:
  
  Customer Inquiries, Phone Services, Telecommunication Systems, Telephone System
• Certifications:
  
  None
• Experience:
  
  1 + years of related experience
• US Citizenship
  
  Required:
  
  Yes

Telephony Operator

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support.

• Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.
• Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.
• Screen spam/prank calls and
  ** escalate
  * * to security services if necessary.
• Track and log calls as necessary.

• Education:
  
  High School Diploma/GED
• Experience:
  
  1 + years of related experience
• Security clearance level: TS/SCI w/poly
• US citizenship required
• Required Technical
  
  Skills:
  
  Familiarity working over the telephone.
• Preferred
  
  Skills:
  
  Experience routing customer issues efficiently
• Key
  
  Competencies:
  
  Excellent communication and customer service orientation.
• SHIFT: ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

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Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Work Location:

USA MD Fort Meade

Additional Work Locations:

The likely hourly rate for this position is between $34.87 - $47.17. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.