Customer Service Representative

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. This position offers the opportunity to work in a dynamic environment within the telecom services industry. As a contract-to-permanent role, it provides the potential for long-term growth and stability.

Responsibilities:

- Deliver exceptional customer service by responding to inbound and outbound calls efficiently and with strong attention to detail.

- Manage data entry tasks with a high level of accuracy and thoroughness.

- Handle order entry processes, ensuring timely and accurate completion.

- Assist with front desk responsibilities for an hour weekly and provide coverage during receptionist absences.

- Support event-related customer inquiries, including monthly events and quarterly major events.

- Address approximately 15 customer calls daily, with increased volume during major events.

- Collaborate with customer service teams across two companies to ensure seamless operations.

- Provide bilingual support in Spanish for translation and communication purposes, if applicable.

- Uphold punctuality and reliability while fostering a team-oriented work environment.

- Maintain a strong focus on detail and long-term fit within the organization. Requirements - Proven experience in customer service, preferably in a call center environment.

- Strong skills in handling inbound and outbound calls.

- Proficiency in order entry and data management systems.

- Bilingual capabilities in Spanish are a significant advantage.

- Exceptional attention to detail and organizational abilities.

- Ability to work on-site five days a week.

- Comfortable managing increased call volumes during events.

- Dependable, punctual, and able to work effectively within a team setting. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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