Senior Escalation & Resolution Specialist

First American in Fort Mill, SC is seeking a Customer Resolution Specialist to deliver high-level service, research escalations, and resolve customer issues across channels. The role requires strong written and verbal communication, meticulous documentation, and a proactive approach to problem-solving.

Key responsibilities include managing an escalation pipeline, coordinating with business areas for closure, and ensuring timely responses while maintaining compliance with critical dates.

Are you ready to take on the Senior Escalation & Resolution Specialist role at First American?

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior Escalation & Resolution Specialist role in the description above.

We appreciate your interest in this position.

Join First American and contribute to our ongoing work.