Case Manager

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.
What if you could have access to cutting‑edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

The primary role for a Case Management Team member is to partner with Service Professionals, Managers, Operations, and other business partners to resolve complex issues. Working in a team environment, the case manager is expected to research complex issues and resolve them in a timely manner. This person operates with wide latitude for making independent decisions and recommendations, which typically have significant financial, operational, legal, or reputational impact.

This person provides expert advice and recommendations to Advisors and management, works with minimal guidance, and acts as a liaison between various business units and serves as a resource for less experienced Service Professionals.

• Track and communicate directly with Advisors, their office staff, other business partners, and LPL Leadership by phone and email for up to 60 percent of the day.
• Research complex situations and analyze service solutions for up to 40 percent of the day.
• Participate in various department and company‑wide initiatives to help drive efficiencies and enhance clients’ service experience.
• Create trend reporting to ensure Service Trading and Operations is operating as intended and identify variances immediately to address any issues.
• Maintain and continuously update status of incident within the incident tracking software to include the creation of Knowledge base articles for incident resolution.
• Be a subject matter expert and ask the right questions to “connect the dots” across a broad array of topics.
• Demonstrate analytical thinking and creativity by continually examining and identifying opportunities for improvement within Service Trading and Operations.

• 2+ years of financial services / customer service experience.
• SIE required.
• Bachelors or equivalent work experience.

• Strong attention to detail with a proactive approach to solving and preventing problems.
• Ability to work under pressure/deadlines and manage multiple priorities.
• Strong time management and organizational skills.
• Ability to work with and communicate effectively with various levels throughout the organization.
• Ability to learn multiple aspects of the Financial Services industry and understand how it all connects.
• Proficiency in Microsoft Office products, specifically Excel, Outlook, and Word.

$24.99–$41.66 per hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401(k) matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest‑growing wealth management firms in the United States. As a leader in the financial advisor‑mediated marketplace, LPL supports over 32,000 financial advisors and the wealth‑management practices of approximately 1,100 financial institutions, servicing and custodial services for approximately $2.3 trillion in brokerage and advisory assets on behalf of about 8 million Americans.

• Innovative Environment:
  We foster creativity and growth, providing a supportive and responsive leadership team.
• Limitless Career Potential:
  Your career at LPL has no limits, only amazing potential.
• Unified Mission:
  We are one team on one mission—taking care of our advisors so they can take care of their clients.
• Impactful Work:
  Our size is just right for you to make a real impact.
• Commitment to Equality:
  We support workplace equality and embrace diverse perspectives and backgrounds.
• Community Focus:
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